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Author Topic: Front wing rust warranty success!!  (Read 352627 times)

Offline Mk5Dom

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Re: Front wing rust warranty success!!
« Reply #495 on: June 28, 2013, 10:34:35 am »
Ed, I had my paint readings done Friday AM (a week today) and the Dealership called me yesterday at lunchtime.
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Offline edd666999

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Re: Front wing rust warranty success!!
« Reply #496 on: June 28, 2013, 12:27:07 pm »
Mine was 2weeks today. Hmmmmm.
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Offline ConeKiller

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Re: Front wing rust warranty success!!
« Reply #497 on: June 28, 2013, 02:12:39 pm »
My call was 2 days after, its going in on monday!
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Pt7550

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Re: Front wing rust warranty success!!
« Reply #498 on: July 01, 2013, 05:51:56 pm »
hi could someone email me a copy of the PDF please
pt313@hotmail.com

whats the chances with 126k and not full VW history??? also rust has now cracked the paint?

cheers ears!

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Offline edd666999

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Re: Front wing rust warranty success!!
« Reply #499 on: July 01, 2013, 08:08:32 pm »
They just told me they will cover 50% of the side that has not been painted before.

They said they will email me the quote....yeah ok.


I have asked for the reference number so I can contact Vw uk and state my case for 100%, anyone know the email address for them? Or the snail mail address?
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Offline homesqueeze

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Re: Front wing rust warranty success!!
« Reply #500 on: July 02, 2013, 06:32:32 pm »
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:
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Offline ConeKiller

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Re: Front wing rust warranty success!!
« Reply #501 on: July 03, 2013, 07:30:28 am »
Mine went in to VW on Monday! They said they will discuss with VW UK and call me back! Not heard anything yet.

They gave me a courtesy car so I will wait for them to call me!
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Offline Mk5Dom

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Re: Front wing rust warranty success!!
« Reply #502 on: July 10, 2013, 02:50:11 pm »
Quote from: Pt7550 on July 01, 2013, 05:51:56 pm
hi could someone email me a copy of the PDF please
pt313@hotmail.com

whats the chances with 126k and not full VW history??? also rust has now cracked the paint?

cheers ears!



Just sent it you mate.
Mileage and history shouldn't come into it as stated before.
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Offline m19ads

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Re: Front wing rust warranty success!!
« Reply #503 on: July 24, 2013, 02:53:23 pm »
I have an appointment at 4ppm today about my arches and sills.  Over the pphone they said that if it is covered under warranty VW wwill pay 50% of the costs.  I questioned this on the phone and was told that if it is agreed they need doing then I will have to contact VW directly to discuss further.  Fingers crossed they at least agree the work should be done under warranty!!
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Offline m19ads

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Re: Front wing rust warranty success!!
« Reply #504 on: July 25, 2013, 07:36:11 am »
SO I took my car in last night, very friendly people at the VW bodyshop.  They took pictures and paint depths, agreed they were aware of the common issue and said they will send the report off to VW today and let me know the outcome.  He did say that VWs policy is to pay 50% towards the cost.  I questioned the fact that a lot of people have had theirs done for free and he said that VW were paying 100% up until May 1st 2013 (typical of my luck!).  Assuming they agree it is a warrenty repair I will then have to take up the case with VW directly.  Will be hassle but Ive got nothing to lose!!
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Offline Mk5Dom

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Re: Front wing rust warranty success!!
« Reply #505 on: July 26, 2013, 10:10:14 am »
May the 1st?
That is utter garbage mate, mine was carried out week beginning the 8th July. 100% costs.
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Offline edd666999

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Re: Front wing rust warranty success!!
« Reply #506 on: July 26, 2013, 08:14:08 pm »
So VW agreed 50% of the repair.

I complained.

The lady that called me from VW uk contacted VW Wrexham on my behalf and Wrexham have agreed to cover the other 50%

Insane that a dealer is having to pay too, but spoke honestly with the warranty guy at Wrexham and they still make money even if they "pay" 50%.

He also asked for pictures of the arch that VW refused to cover and he said there's a good chance we can sort that too FOC.

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Offline Scottymon

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Re: Front wing rust warranty success!!
« Reply #507 on: July 26, 2013, 08:19:13 pm »
Quote from: edd666999 on July 26, 2013, 08:14:08 pm
So VW agreed 50% of the repair.

I complained.

The lady that called me from VW uk contacted VW Wrexham on my behalf and Wrexham have agreed to cover the other 50%

Insane that a dealer is having to pay too, but spoke honestly with the warranty guy at Wrexham and they still make money even if they "pay" 50%.

He also asked for pictures of the arch that VW refused to cover and he said there's a good chance we can sort that too FOC.



Wasn't plain sailing at Wrexham then mate?  I was planning to go there to sort my rust problem out.

Both wings, and sills seem to be going. :surprised:
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Offline edd666999

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Re: Front wing rust warranty success!!
« Reply #508 on: July 27, 2013, 10:08:22 am »
Quote from: Scottymon on July 26, 2013, 08:19:13 pm
Quote from: edd666999 on July 26, 2013, 08:14:08 pm
So VW agreed 50% of the repair.

I complained.

The lady that called me from VW uk contacted VW Wrexham on my behalf and Wrexham have agreed to cover the other 50%

Insane that a dealer is having to pay too, but spoke honestly with the warranty guy at Wrexham and they still make money even if they "pay" 50%.

He also asked for pictures of the arch that VW refused to cover and he said there's a good chance we can sort that too FOC.



Wasn't plain sailing at Wrexham then mate?  I was planning to go there to sort my rust problem out.

Both wings, and sills seem to be going. :surprised:

I took my car to Preston Vw, they were aweful. Wrexham have been ok thus far, only time will tell
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jazz25

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Re: Front wing rust warranty success!!
« Reply #509 on: August 03, 2013, 10:18:49 am »
Hi red robin could you email me rust warranty pdf please jaspanesar25@hotmail.com thanks in Advance Jazz
« Last Edit: August 03, 2013, 10:20:21 am by jazz25 »
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