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Author Topic: Front wing rust warranty success!!  (Read 336184 times)

Offline BenMiller692

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Re: Front wing rust warranty success!!
« Reply #855 on: April 11, 2015, 04:31:55 pm »
My tailgate is by the main badge mate.... £543 for a new one!! Ive been told i need a new one

Offline Lyons

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Re: Front wing rust warranty success!!
« Reply #856 on: April 12, 2015, 04:07:35 pm »
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.

Yep, should still be the same MD and address  :happy2:

Sent an email to Robert there and it bounced back too sadly.
« Last Edit: April 12, 2015, 08:11:38 pm by Lyons »

Offline Golf_GT_TDI

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Re: Front wing rust warranty success!!
« Reply #857 on: April 12, 2015, 07:50:03 pm »
We should start a petition or something

Offline Blackgtiman

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Re: Front wing rust warranty success!!
« Reply #858 on: April 12, 2015, 10:53:57 pm »
 :sad1:

Offline homesqueeze

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Re: Front wing rust warranty success!!
« Reply #859 on: April 18, 2015, 05:54:10 pm »
This is the direct email address for the MD of VW UK: robert.hazelwood@volkswagen.co.uk
If you want a phone no, then this one: 08443754625 will get you through to the VW UK executive office where you will be able to speak to someone important  :happy2:

Anyone able to confirm is this is still the current MD, and his email address?

Also has anyone had a repai to a sill paid for 100% recently? My dealer phoned yesterday to say the front arch will be covered in full, but only 50% of the sill.

I want to contact VW with regards to why the rear arches are no longer covered, and would mention the other 50% of the sill too.

Yep, should still be the same MD and address  :happy2:

Sent an email to Robert there and it bounced back too sadly.

Sorry pal, didnt realize it had changed. Try this one:

martin.winterkorn@volkswagen.de

He is the head of all VW and I have written to him a couple of times. You will likely get an email back from his peeps saying that your email has been forwarded to the UK MD. Hope this helps  :happy2:
'16 MK7 Golf 1.4TSI Match Edition

Offline Lyons

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Re: Front wing rust warranty success!!
« Reply #860 on: April 18, 2015, 08:46:54 pm »
Thanks. If seen his name before but thought it might be a bit excessive!

I actually just contacted customer services there on friday, so waiting to hear from them. I'll get in touch with him if they don't produce the goods though!

Offline jackday1986

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Re: Front wing rust warranty success!!
« Reply #861 on: April 29, 2015, 02:00:05 pm »
Any News on this?

Offline Monza_GTI

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Re: Front wing rust warranty success!!
« Reply #862 on: May 04, 2015, 12:05:34 am »
My tailgate is by the main badge mate.... £543 for a new one!! Ive been told i need a new one

That's crazy. I've just had my car in for warranty repair. Had two new wings and a new tailgate all covered under warranty. The wings were auth 100% but tailgate only 50% by vw UK. I was lucky that the dealer I went to covered the other 50%. And my car is a 55 plate.

Oh and forgot to mention, a new badge too. Old one had whiteworming.
« Last Edit: May 04, 2015, 12:10:09 am by Monza_GTI »

Offline BenMiller692

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Re: Front wing rust warranty success!!
« Reply #863 on: May 04, 2015, 08:19:39 am »
Hi mate. I had my car back. As you say new wings, tailgate and  badges etc my car was dropped back to me at work and thats the last i have heard. I havent had to pay a penny!!
I have traded it in for a MK6 GTI now

Offline Daled0111

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Re: Front wing rust warranty success!!
« Reply #864 on: May 04, 2015, 02:07:02 pm »
been to vw on Saturday and they are processing my warranty and will contact me within a week to book my car in wooow  :happy2:

Offline Monza_GTI

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Re: Front wing rust warranty success!!
« Reply #865 on: May 04, 2015, 02:20:05 pm »
been to vw on Saturday and they are processing my warranty and will contact me within a week to book my car in wooow  :happy2:

When I went into the dealer to get it looked it, it was a Friday first thing, got a phone call back within the hour telling me all authorised and body shop called me to book it in an hour later. Even I was shocked as to how quick the response times were.

Offline Daled0111

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Re: Front wing rust warranty success!!
« Reply #866 on: May 04, 2015, 09:36:11 pm »
been to vw on Saturday and they are processing my warranty and will contact me within a week to book my car in wooow  :happy2:

When I went into the dealer to get it looked it, it was a Friday first thing, got a phone call back within the hour telling me all authorised and body shop called me to book it in an hour later. Even I was shocked as to how quick the response times were.

Yh well I went on a Saturday and the close at 12 but got there at 12:20 the bloke waited for me because my local dealer messed me about and sent me to a VW body shop and they said they don't do warranty work so o rang the derby branch and he said he would wait for me, then it's was Sunday and bank holiday today so hopfuly be tomorrow

Offline jackday1986

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Re: Front wing rust warranty success!!
« Reply #867 on: May 05, 2015, 08:36:27 am »
Greta news this - I'm going to Martins in Basingstoke on Thursday to ask.

Offline jackday1986

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Re: Front wing rust warranty success!!
« Reply #868 on: May 13, 2015, 02:00:55 pm »
Nothing :(

Offline Monza_GTI

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Re: Front wing rust warranty success!!
« Reply #869 on: May 13, 2015, 11:32:54 pm »
So what did they say to you? Did they give a reason why no contribution to repair?